Major Defect Policy

Mystery is the look, not the quality.
We do not sell walnut pairs with major defects.

What Counts as a “Major Defect”

Examples include:

A significant crack that compromises the structure

A serious defect that was not disclosed on the product page

A condition mismatch (e.g., listed as “Natural” but clearly repaired)

What Does NOT Count as a Defect

Natural variations in grain, color, or texture

Minor asymmetry typical of natural products

Small marks consistent with natural shells

Slight weight differences between the two walnuts (we disclose the weight)

Color difference.

Resolution

If you believe your item has a major defect, contact [Customerservice@walnutritual.com] within [48–72 hours] of delivery with clear photos/video.
If approved, we will offer one of the following:

Replacement (subject to availability)

Exchange

Refund (case-by-case)